Self-service kiosks have proved a revolutionary innovation in making life easier and quicker for people in a variety of scenarios. Whether doing the daily shop, checking in for a doctor’s appointment, posting a parcel or parking at the airport before jetting off on holiday – self-service kiosks play a vital part in cutting time and effort from many parts of our everyday lives.
The rise in the number of self-service kiosks, and the range of industries in which they are employed, is down to both the advancement of technology and the demand from consumers who are living increasingly busy lives. No longer are we willing to tolerate long queues for cashiers. Even browsing in retail environments has been adopted by self-service kiosks, making the experience of looking for a product quicker and easier – and allowing shoppers to browse and buy all through one interface.
Self-service kiosks started out as simple pay-and-display machines. But as technology has advanced, so too has the ability for machines to provide a more sophisticated level of customer service. Today’s cutting-edge models use advanced software to handle a multitude of tasks including purchasing, market research, check in processes and ordering food in restaurants. The software used in modern kiosks can also be integrated with mobile app technology – either to create a fluid user experience for the customer, or to provide integrated management tools for the operator.
In more and more industries, particularly in locations with heavy footfall, self-service machines are making a big difference to our fast paced lives.